Client Support
Have questions? Our agents are here to help. Contact us or visit our client support page for answers to FAQs.
For general help from an insurance sales agent:
Text us: 1 (855) 627-3925
For servicing help with policy changes, payments, and more:
Call us: 1 (866) 448-2362
Text us: 1 (855) 734-0979
Email us: [email protected]
Hours:
Monday to Friday: 8 a.m.–11 p.m. ET
Saturday to Sunday: 10 a.m.–7 p.m. ET
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Ready to talk? Our agents are here to help.
(888) 866-0849
Monday – Friday: 8:00AM – 11:00PM ET
Saturday: 10:00AM – 7:00PM ET
Sunday: 10:00 AM – 7:00 PM ET
Our locations
Insurify is headquartered in the Kendall Square neighborhood of Cambridge, Massachusetts. We also have an office in Sofia, Bulgaria.
Cambridge, MA, USA
201 Broadway, 6th Floor, Cambridge, MA 02139
Sofia, Bulgaria
Aleksandar Stamboliyski Blvd 103, floor 4, 1303
Contacting Insurify FAQs
Find answers to your questions about contacting Insurify below.
How do I contact Insurify customer support?
You can contact Insurify customer support by text, phone, or email. You can text 1 (855) 627-3925 to reach an Insurify insurance sales agent for general support. For servicing help, you can reach customer support by calling 1 (866) 448-2362, texting 1 (855) 734-0979, or emailing [email protected].
What’s the fastest way to reach Insurify?
The fastest way to reach Insurify is by calling or texting. You can call 1 (866) 448-2362 or text 1 (855) 734-0979 to speak with a customer service representative for help with policy changes, payments, and more. You can also text a live insurance agent at 1 (855) 627-3925 for general help.
Can I text Insurify?
Yes. You can text Insurify at 1 (855) 627-3925 for general help from an insurance sales agent. If you need servicing help with policy changes or payments, you can text Insurify at 1 (855) 734-0979.
Does Insurify have live chat?
Yes. You can text a live insurance sales agent or customer service representative. Text 1 (855) 627-3925 for general help and 1 (855) 734-0979 for service help.
How long does Insurify take to respond?
You can reach live insurance agents or customer support representatives quickly by texting or calling Insurify.
Is Insurify support available on weekends?
Yes. You can reach Insurify by text, phone, or email on Saturdays and Sundays between 10 a.m. and 7 p.m. Eastern time.
How do I report a problem or complaint to Insurify?
You can email [email protected] with general comments or issues.
Does Insurify handle insurance claims?
No. Insurify doesn’t handle your insurance claims. You’ll need to file and manage your claim through your insurer online or by phone. If you’re an Insurify Car customer, you can log into your account to access the correct site of your underwriter to file your claim.
What are Insurify’s support hours?
You can reach Insurify by text or phone from 8 a.m. to 11 p.m. Eastern time, Monday through Friday, and 10 a.m. to 7 p.m. on Saturday and Sunday.
How do I submit a press inquiry to Insurify?
You can email [email protected] with press inquiries.
Who do I call about a claim on a policy I bought through Insurify?
You need to call your insurance company about a claim for a policy you bought through Insurify. That said, if you purchased coverage through Insurify Car and need to file a claim, you can log in to your account for routing to the insurer that underwrites your policy.
Can Insurify help me cancel my policy?
You’ll need to contact your insurance company directly to cancel your insurance policy. But if you have coverage through Insurify Car, you can easily cancel your policy by logging into your Insurify Car account.